Simple steps to better healthcare support
InteliMED Concierge makes healthcare navigation straightforward. Here's exactly how the process works from start to finish.
Tell us what you need
Share your healthcare needs through our inquiry form, consultation request, or WhatsApp. Tell us about the patient, the situation, your location, and what kind of support you're looking for. The more we know, the better we can help.
We review and guide
Our team reviews your inquiry carefully. We assess your needs, research appropriate options, and develop a personalized care navigation plan with clear recommendations and next steps.
We coordinate care
Once you approve the plan, we take action. We connect you with trusted providers, schedule appointments, coordinate referrals, and handle the logistics — so you don't have to.
You stay informed and supported
Throughout your care journey, we provide regular updates, follow-up coordination, and ongoing support. You'll always know where things stand and what comes next.
What happens next?
We acknowledge your inquiry within 24 hours (often sooner).
A concierge coordinator reviews your case and may reach out for more details.
You receive a personalized plan with recommended actions.
Once approved, we begin coordinating on your behalf.
Regular updates keep you informed at every step.
How we stay connected
Quick updates and easy communication via WhatsApp for real-time coordination.
Phone Calls
Direct phone consultations and updates when you prefer voice communication.
Detailed summaries, reports, and documentation delivered to your inbox.
What InteliMED handles vs. what the provider handles
InteliMED Concierge handles
- Finding and recommending trusted providers
- Scheduling and confirming appointments
- Coordinating referrals between specialists
- Home-based nurse visits coordinated through our clinical partners
- Specimen collection and lab coordination via our partner network
- Keeping family members updated
- Follow-up coordination and ongoing support
- Premium concierge logistics
Your healthcare provider handles
- Medical examinations and diagnoses
- Treatment decisions and prescriptions
- Clinical procedures and surgeries
- Medical advice and recommendations
- Emergency medical care
Ready to get started?
Submit your inquiry today and let us help you navigate healthcare in Ghana.