Privacy Policy

1. Data Controller Identification

This Privacy Policy describes how InteliMED Health Technologies Ltd ("InteliMED," "we," "our," or "us"), a company incorporated under the laws of the Republic of Ghana, collects, uses, discloses, and safeguards your personal information when you use InteliMED Concierge services or visit our website.

InteliMED Health Technologies Ltd is the Data Controller as defined under the Ghana Data Protection Act, 2012 (Act 843). Our contact details are provided in Section 14 of this Policy.

2. Legal Basis for Processing

InteliMED Health Technologies Ltd processes personal data in accordance with the Ghana Data Protection Act, 2012 (Act 843). We rely on the following legal bases for processing your personal data:

• Consent: Where you have given explicit, informed consent — for example, by submitting an inquiry form or ticking a consent checkbox;
• Contract: Where processing is necessary to perform a service you have requested or to take steps prior to entering a service agreement;
• Legal obligation: Where processing is required to comply with applicable Ghanaian law;
• Legitimate interests: Where processing is necessary for our legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.

3. Types of Personal Data We Collect

We may collect the following categories of personal data:

• Identity data: Full name, relationship to patient;
• Contact data: Email address, phone number, WhatsApp number, country of residence;
• Health and medical data (sensitive): Information about medical conditions, healthcare needs, diagnoses, treatment history, and care preferences shared for the purpose of care coordination — see Section 7;
• Location data: General location or country of residence for service matching purposes;
• Communication data: Records of inquiries, consultation requests, and correspondence with our team;
• Technical data: Website usage data, browser type, IP address, and analytics data collected automatically when you visit our website.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide healthcare navigation and coordination services (InteliMED Concierge);
• To respond to inquiries, consultation requests, and partnership applications;
• To coordinate with healthcare providers on your behalf, with your consent;
• To provide care updates and summaries to authorized family members;
• To process payments and manage service engagements;
• To improve our website, services, and user experience;
• To comply with legal obligations under Ghanaian law;
• To communicate service-related information, updates, and notices.

5. Data We Do Not Sell

InteliMED Health Technologies Ltd does not sell, rent, trade, or otherwise commercially transfer your personal data to any third party. Your information is used solely to deliver and improve our services as described in this Policy.

6. Data Sharing Disclosures

We may share your personal data only in the following limited circumstances:

• Healthcare providers: We share relevant health and contact information with hospitals, clinics, specialists, and home-care professionals solely for the purpose of coordinating your care, and only with your explicit consent;
• Authorized family members: If you have designated a family member or sponsor to receive updates on your care, we will share relevant information with that person as authorized by you;
• Payment processors: Where payment is required, we may share billing information with secure, reputable payment processors for the sole purpose of processing transactions;
• Legal authorities: We may disclose your data where required by Ghanaian law, court order, or to protect the legal rights of InteliMED Health Technologies Ltd or others;
• Service providers: We may engage trusted technology service providers (e.g., cloud storage, communication platforms) who process data on our behalf under strict data processing agreements consistent with Act 843.

7. Sensitive Health Data

Health and medical information is classified as sensitive personal data under the Ghana Data Protection Act, 2012 (Act 843). InteliMED Health Technologies Ltd treats all health-related information with heightened care and applies the following protections:

• Sensitive health data is collected only where strictly necessary for care coordination;
• Access to sensitive data is restricted to authorized InteliMED team members directly involved in your care coordination;
• Sensitive data is never used for marketing, profiling, or any purpose beyond the stated coordination purpose;
• Sensitive data shared with third-party providers is limited to the minimum necessary and is subject to confidentiality obligations.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are:

• Active service records: Retained for the duration of the service engagement plus 3 years;
• Inquiry and contact records: Retained for up to 2 years after the last contact;
• Health and care coordination records: Retained for up to 5 years in accordance with healthcare record-keeping standards, or longer if required by law;
• Financial records: Retained for 7 years in accordance with Ghanaian financial record-keeping requirements.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised.

9. Your Rights Under the Ghana Data Protection Act 843

Under the Ghana Data Protection Act, 2012 (Act 843), you have the following rights in respect of your personal data:

• Right of access: You may request a copy of the personal data we hold about you;
• Right to rectification: You may request that inaccurate or incomplete data be corrected;
• Right to erasure: You may request deletion of your personal data where there is no lawful basis for continued processing;
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing;
• Right to object: You may object to processing based on legitimate interests;
• Right to lodge a complaint: You have the right to lodge a complaint with the Data Protection Commission of Ghana if you believe your data has been processed unlawfully. The Data Protection Commission can be reached at www.dataprotection.org.gh.

To exercise any of the above rights, please contact us at info@intelimedconcierge.com.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. We use the following types of cookies:

• Essential cookies: Necessary for the website to function correctly. These cannot be disabled;
• Analytics cookies: Used to understand how visitors interact with our website (e.g., pages visited, time spent). Data collected is aggregated and anonymised where possible;
• Functional cookies: Used to remember your preferences and improve your experience.

By continuing to use our website, you consent to the use of non-essential cookies. You may disable cookies through your browser settings; however, this may affect site functionality.

11. Data Security

InteliMED Health Technologies Ltd implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include access controls, encryption where appropriate, and internal data handling procedures. While we take all reasonable steps to secure your data, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal data directly from children under 18. Where healthcare coordination is requested on behalf of a minor, such requests must be made by a parent or legal guardian who assumes responsibility for the accuracy of information provided and for consent on the child's behalf. If you believe we have inadvertently collected personal data from a child without appropriate guardian consent, please contact us immediately at info@intelimedconcierge.com and we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated Policy.

14. Contact & Data Controller Details

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact:

You also have the right to contact the Data Protection Commission of Ghana directly at www.dataprotection.org.gh if you have concerns about how your data is handled.